Frequently Asked Questions

1. What is Big "D" Auto Parts?

Big "D" Auto Parts is a leading automotive recycler of late model cars and light trucks. Big "D" Auto Parts supplies cleaned and tested "like kind and quality" (LKQ) parts and remanufactured parts with a Parts and Labor Warranty tailored to the customer's requirements.

2. Who founded Big "D" Auto Parts?

Big "D" Auto Parts was founded in 1963 by the late H.E. Pettigrew, Sr. Today, Hugh Pettigrew Jr. and Sam Sockwell, who combined have 90 years of experience in the automotive parts industry, run this solid family business together.

3. Where is Big "D" Auto Parts located?

Although Big "D" Auto Parts headquarters are in Dallas, Texas, the company ships nationwide.

4. Why Big "D" Auto Parts instead of OEM (original equipment manufacturer) parts?

Big "D" Auto Parts gives adjusters a quality alternative to the OEM or dealers' parts. Big "D" Auto Parts helps companies save money without compromising on the products. And Big "D" Auto Parts products are more environmentally friendly because they are recycled, remanufactured and reconditioned parts.

5. What separates Big "D" Auto Parts from an average "Like Kind Quality" (LKQ) part supplier?

Big "D" Auto Parts focuses on quality products, personal customer service and parts availability. Big "D" Auto Parts develops a relationship with the dealer customers by sending good quality parts and by being very conscious of the presentation. We thoroughly clean, and in some cases paint, every part, and each part is drained of all fluids. When the part looks nice and is clean technicians are more likely to do a better installation. At Big "D" Auto Parts, we stand behind our parts after delivery. Anybody can sell a part but at Big "D" Auto Parts when we see a problem, we act quickly to solve it.

6. What is the typical cost savings (to the provider) compared to "new" parts?

Big "D" Auto Parts recycled, remanufactured, reconditioned or aftermarket parts can save the customer 25-50% over the cost of new parts! Big "D" Auto Parts is able to deliver more complete assemblies, relieving the repair center technician from having to put together every piece of a part and offering important cost savings.

7. How does Big "D" Auto Parts locate and find the parts I need?

Big "D" Auto Parts has a sophisticated private internet communication system that quickly and accurately processes each request. This unique system connects Big "D" Auto Parts to our nationwide dealer network of over 1,800 locations. Thanks to this computer tagging and inventory system, Big "D" Auto Parts finds the part you need fast.

8. Are Big "D" Auto Parts' parts warranted?

Yes, Big "D" Auto Parts provides extended warranty on all its parts and some of the warranties are often longer, more comprehensive and more flexible that those offered with OEM parts.

9. What does the general Big "D" Auto Parts warranty policy consist of?

Big "D" Auto Parts can create a warranty and an appropriate price based on what the warranty company asks for. Big "D" Auto Parts offers a minimum warranty of 12 months/12,000 miles parts and labor with many large parts carrying a 36-months/100,000-mile warranty. Longer warranties are available and can be tailored to meet each individual's requirements.

10. What would be the shipping and/or turn-around time for my part(s)?

Big "D" Auto Parts is known for its fast turn-around time and ships nationwide. Big "D" Auto Parts also ships to Puerto Rico, Hawaii, Alaska and Canada. At Big "D" Auto Parts we choose the best delivery method for each individual order. Small parts can be shipped overnight, larger parts usually ship within 3-5 days. All parts are shipped prepaid and the large units are all delivered by trucks equipped with lift gates. Big "D" Auto Parts gets its parts to the end user as fast as any other dealer.

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